Client Administrator- Kochi

We Invite Client Administrator- Kochi to join us

Client Administrator- Kochi Full Time & Part Time

Job Location - Kochi, Kerala

Job Setting - Clinic / Center

posted - 1 hour ago

Type: Full Time
Job Location: Kochi, India
Competitive compensation ranging from ₹3,00,000 – ₹4,20,000
Shift Timings: 9:30 PM – 5:30 AM IST (U.S. Shift)

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About A.G.E.S Learning Solutions
Since 2008, A.G.E.S Learning Solutions has been dedicated to providing analytical, goal-driven programs to families, schools, and homes across the Greater Bay Area. Our mission is to empower employees to deliver top-tier service using advanced techniques and technology-based Applied Behavior Analysis (ABA).

Overview:

We are seeking a dedicated Client Administrator to join our team in a hybrid working model. The ideal candidate will provide exceptional service to our clients, ensuring their inquiries and concerns are addressed promptly and professionally.

Job Summary
As the Client Administrator, you will be essential in providing exceptional support to our clients. Your responsibilities will include managing client inquiries via phone and email, addressing concerns, efficiently with innovative solutions.

Job Responsibilities

Key Activities

Implementation of Behavior Plans: Implement behavior intervention plans developed by a BCBA or licensed professional to address challenging behaviors effectively. Teach various skills such as communication, social, adaptive, and independent living skills based on individualized treatment plans.
Direct Client Interaction: Work directly with clients to provide one-on-one therapy sessions aimed at teaching and reinforcing targeted skills, behaviors, and strategies. Implement crisis intervention strategies when necessary to ensure the safety and well-being of clients and others involved.
Data Collection and Behavior Analysis: Accurately record and track behavioral data during sessions to analyze progress, identify trends, and adjust intervention strategies as necessary, in order to understand the root causes of behavior and inform treatment plans.
Collaborate with multidisciplinary teams, including BCBA, therapists, educators, and caregivers, to ensure consistent and effective implementation of behavior support plans across different environments.
Professional Development: Engage in ongoing training and professional development to stay updated on best practices, new interventions, and regulations within the field.

Job Requirements

Respond promptly to client inquiries through phone, email, and other communication channels.
Record client interactions in the CRM system.
Coordinate with insurance providers on client referrals and onboarding processes.
Partner with the clinical team to ensure smooth client onboarding.
Promptly respond to clinical team on client related queries, ensure SLAs are met
Prepare and deliver weekly and monthly reports.
Work collaboratively with the marketing team to manage client leads effectively.
Serve as the primary point of contact for client concerns and questions.
Support the insurance and billing team by providing client-related clarifications.

Qualifications:

Any graduate with 3-4 years of experience in a similar role within the healthcare industry.
Familiarity with medical terminology and health insurance plans.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Strong communication and organizational skills.
Excellent telephone etiquette.

Be part of the A.G.E.S family and make a difference in the lives of individuals with behavioral needs!

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Knowledge, Skills & Abilities

Demonstrate interest and commitment to the science of human behavior and the principles of Applied Behavior Analysis.
Knowledge of evidence-based treatment for individual with special needs.
Strong leadership, analytical, organizational, communication (written and oral), and interpersonal skills.